🧳 Window Seat Return & Exchange Policy

At Window Seat, we want you to love what you wear. But if something doesn’t fit right or feel quite like you imagined, we’ve got your back. Here’s everything you need to know about how returns and exchanges work.

✅ Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

• The item is unused, unworn, unwashed, and in its original packaging with all tags intact
• The request is raised within 7 days of receiving the order
• The product is not part of a final-sale, made-to-order, or custom order (unless stated otherwise)

We reserve the right to refuse a return if the product does not meet these conditions after inspection.

🔁 How to Initiate a Return or Exchange

Step 1:

Email us at namaste@windowseat.shop within 7 days of receiving your order.
Include the following:
• Order ID
• Reason for return or exchange
• Supportive images/videos (to help us assess the request) - Optional
• If requesting an exchange, mention your preferred size or new style (subject to availability)

Step 2:

Once your request is reviewed and approved, we’ll schedule a reverse pickup from your address.
Please ensure the product is securely packed in its original packaging with all tags intact, ready for handover.

💸 Refunds

If your return is accepted after quality check:
• We’ll refund the full amount minus ₹200 as a return processing fee
• For COD orders, the refund will be credited to your bank account (we’ll ask for details after approval)
• For prepaid orders, the refund will go back to your original mode of payment
• Refunds typically take 7–8 working days to reflect in your account after the returned product is received and approved

🔄 Exchanges

You can exchange your item for:
• A different size in the same style
• A completely new style, based on current availability

Exchange Policy Notes:
• An exchange processing fee of ₹200 will be charged
• If the new item is priced higher, we’ll send a payment link for the difference
• If it’s priced lower, we’ll refund the balance (less the ₹200 exchange fee)

🤝 Need Help?

Still got questions? We're here for you.
Just drop us an email at namaste@windowseat.shop, and we’ll be happy to help.